Frequently Asked Questions
> I’m looking for an issue that includes a special article or subject. Do you offer that one?
It is possible. To find the magazine/article you are looking for, use this http://www.nationalgeographic.com/publications/
search engine first. If this doesn't turn up the issue, e-mail us and we'll happily conduct a more detailed search. Please be sure to include as much information as you can about the magazine/article/subject to increase the odds of finding it.
> I noticed that some magazines are marked 'Out of Stock'. When will you receive additional stock?
We buy magazines on a continuing basis. There are no guarantees, however, that any collection is complete. As we acquire new stock, we update the web site accordingly.
> I'd like to order. How do I pay?
National Geographic Magazine - European Collectors currently accepts most major credit cards via PayPal.
> What's PayPal?
PayPal is an online payment service which enables any individual or business with an email address to securely, easily and quickly send and receive payments online even without becoming a member. Please visit their site www.paypal.com
for more information.
> How soon will my magazines arrive?
Your magazines will usually be shipped by airmail within 48 hours of receiving your payment. On average, your parcel will arrive within a week in Europe and two weeks for the rest of the world. If you placed an order and it hasn't arrived within three weeks, please let us know.
> Where do you currently ship to?
We ship worldwide.
> Which shipping methods do you currently use?
We use regular mail for shipments within Europe, and for the rest of destinations we use priority airmail.
> Do you offer a guarantee?
Yes. Every item on this site is exactly as described. If you are not satisfied with the magazines you receive, return them for a complete refund following the procedure described under Terms & Conditions.
> Where can I find more information about the conditions of the magazines you offer?
In the Products catalog you can click on the shown picture to see an enlarged image plus extra details about the contents and conditions of each magazine.
> Do you distribute or sell client lists?
The information you provide is used only for the purpose of shipping the magazine(s) to you.
> Do you distribute or sell e-mail addresses?
Your e-mail address is only used for communication between you and us.
> Do you share my shipping address with anyone?
No one else will have access to any of the information you provide to us.
> Do you use cookies?
Yes. A cookie is a very small text file that is saved on your computer. We use cookies to keep track of what is in your shopping cart until you are ready to check out.
